Aging & Disability Resource Center of Broward County
Serving the Health and Insurance Needs of Elders (SHINE)
SHINE assists seniors with health insurance claims, questions, prescription plans comparisons and assistance, and Long Term Care options
What Is SHINE?
SHINE is an award-winning, statewide volunteer-based program which relies on elder volunteers to help other
seniors with health insurance matters, including assistance with claims and appeals, comparing supplemental policies, and organizing
SHINE utilizes the support of trained volunteer counselors to assist seniors with health insurance claims,
questions, prescription plan comparisons and assistance, Long Term Care options and planning.
SHINE volunteers, who undergo intensive training, provide individual counseling, education and assistance at
SHINE sites, via telephone and over the Internet. SHINE volunteers are also available to make group
presentations on a variety of Medicare-related topics.
To schedule a personal consultation with a Broward County SHINE counselor, contact the ADRC's
Information & Referral Office at 954.745.9779.
How Can SHINE Help?
SHINE counselors provide information, counseling, and assistance on:
Medicare Eligibility, Enrollment and Coverage Issues
Medicare Health Plan Choices
Medicare Appeal Rights
Medigap (Medicare Supplemental) Policies
Long-term Care Insurance
Prescription Assistance Resources
SHINE counseling services are provided free of
charge by volunteers who uphold client confidentiality and provide information and unbiased advice.
SHINE Speaker's Bureau?
SHINE speakers are available to address condo and homeowners associations, clubs, civic groups, churches,
synagogues, caregivers associations, or any other organizations that require guest speakers for their meetings. Some presentations feature
video or other multimedia presentations.
SHINE Speaker's Bureau topics include:
Medicare 101—An Update of medicare Parts A,B,C, and D
Medicare Part D—An Introduction (for new enrollees)
Medicare Part C—An Overview of Medicare Advantage Options
Long Term Care Planning
AEP Outreach—Outlives Medicare paths and Election Options
Bridging the Coverage Gap
The speaking engagements are not sales oriented, nor does SHINE represent any commercial organizations or
SHINE volunteers can assist those currently on Medicare, those who will soon be eligible, and those who act
on behalf of Medicare beneficiaries, including family members and caregivers. This assistance includes those who are on Medicare due to
disability or end-stage renal disease.
How Can You Volunteer for SHINE?
If you have a desire to help people and an interest in knowing the technical aspects of Medicare and health insurance, we
invite you to apply to become a SHINE volunteer.
To be a volunteer, you need to:
Complete required SHINE training, consisting of eight (8) Online Modules and one (1) day at the ADRC;
Be willing to serve at least twenty (20) hours a month;
Not be affiliated with any insurance company, agency, product or service (including being licensed to sell insurance in Florida);
Have an email account and basic computer skills.
As a volunteer, you will receive ongoing mentoring and support through your local SHINE volunteer network
and Aging and Disability Resource Center. Join the SHINE team of volunteers, and make a real difference in the lives of
elders in your community.
Free unbiased counseling on Medicare, Medigap, HMO, Medicaid, Prescription Drug Plans, and Long-Term Care
Insurance is available at several Broward County locations. All
counseling is first-come, first-serve. Bring with you a list of all of your medications including the dosages of prescription bottles,
insurance card, and your red, white & blue Medicare card.
Medicare provides several plans, and the dates when you can apply for Medicare plans vary depending on the time of year it is, but each
year, Medicare has what is called an Annual Enrollment Period that runs from October 15 to December 7.