Florida Power and Light (FPL) has many programs offering a variety of
provisions for the customer in need. A brief introduction to some of these programs is provided below. For more information, please reach
out to the contact numbers and web links provided.
EHEAP Can Help!
EHEAP, which is the Emergency Home Energy Assistance Program, is a program which provides assistance
for home-energy emergencies to qualified, low-income households with at least one person 60 years of age or older.
For more information about Energy Assistance Program, . . .
Special Bill Payment Arrangements
Sometimes people need a little more time to pay their electric bills. FPL tries to be as flexible as possible. Their online payment
extension offers qualifying customers the chance to temporarily extend the due date of their bills. For more information, please call
Florida Power & Light at 954.797.5000 or call the customer service number on your energy bill.
Assistance and Referral Program
Serious financial problems can strike any family or individual due to the loss of a job, illness, or other unanticipated occurrence.
When an FPL customer is having financial difficulty, FPL's ASSIST is a special assistance program that offers:
- Payment assistance to eligible residential customers through a vast network of social service organizations located throughout
FPL's service area.
- Help in finding for you an agency that will be able to determine whether you're eligible for federal financial assistance.
For more information, please call Florida Power & Light at 954.797.5000 or call the customer
service number on your energy bill.
Care To Share Program
This fund is made up of customer, FPL corporate and employee contributions that help pay home-energy bills for households experciencing a
crisis. The Broward
County Community Action Agency administers Care to Share. All donations go directly to benefit customers in crisis.
Look for Care to Share program donor information with your electric bill. If you need, or know someone else who needs assistance, contact
the ADRC Helpline at 954.745.9779. for applications information.
FPL Friendly Reminder
You can guard against disconnection of your electric service if you are away from home unexpectedly or cannot be reached because of illness.
Through this plan, you can authorize FPL to send a copy of any delinquent notice to a person you designate, be it relative, friend, clergyman,
or close associate. This doesn't place any obligation on that person to pay the bill, but it does give him or her the opportunity to assist
This program, along with FPL Automatic Bill Payment, is especially helpful to senior customers who may live alone. To
enroll in FPL Friendly Reminder, please
call FPL at 954.797.5000.
62Plus Payment Plan
If your main source of income is provided through Social Security retirement benefits, FPL's
62Plus Payment Plan can make paying your
electric bill a little easier.
If the due date on your monthly electric bill is prior to the receipt of your Social Security check, please call FPL at
954.797.5000. FPL's 62Plus Payment
Plan can reschedule your due date to coincide with the receipt of your monthly benefit check.
FPL Budget Billing
With FPL Budget Billing, your monthly
electric payment is based on your average annual usage of electricity, not what you use in one billing month. Although you still pay for all
the electricity you use, Budget Billing can help you manage your money more efficiently because you can spread seasonal consumption costs over
many months. You will also have a better idea of what you owe before your bill arrives. For more information on
Budget Billing, please call FPL at
Speech and Hearing Impaired Equipment
FPL is acutely aware of the special needs and requirements of handicapped customers. If you are hearing or speech-impaired, and have
access to TTY-TDD Equipment, FPL has 'round-the-clock, seven-days-a-week TTY-TDD service available through a toll-free number,
1.800.432.6554. Remember, you must use a teletype keyboard machine to reach FPL at this number.
Medically Essential Services Program (MES)
The Medically Essential Service program is for
FPL customers whose electric service is medically essential, as certified by a physician licensed to practice in the State of Florida.
Electric service may be medically essential if the customer has continuously operating electric-powered medical equipment necessary to
sustain life, or avoid serious medical complications requiring immediate hospitalization.
This program does not guarantee uninterrupted service or exempt a customer from payment of their electric bill. FPL customers requesting
participation in this program my call FPL at 954.797.5000 to request an Application and Physician's Certificate form.
Managing Energy Efficiency
Home Energy Survey
For energy-saving tips for your home, you can call FPL for a free Home Energy Survey. An FPL
representative will inspect your home and offer low-cost tips on how to make your home more energy efficient. And if you qualify, the FPL
representative will also provide informations about FPL's financial incentives to help install energy-efficient equipment or appliances.
Call 1.800.DIAL.FPL (1.800.342.5375) for more information.
FPL's On-Call Program is a voluntary residential energy-management program that gives participants
credit on their electric bills every month for allowing FPL to interrupt power to selected appliances during periods of heavy electricity
The participant selects which appliances to include from this list: central electric air conditioning, central electic
heating, electric water heater and pool pump. Call 1.800.DIAL.FPL (1.800.342.5375) for more information.
How to Reach Us
If you need help, FPL's Customer Service Representatives are just a phone call away. The number for
FPL is on the bottom right-hand corner of your monthly bill. You can call FPL Monday through Friday from 8 a.m. to 5 p.m.